Learner Charter

Learner Entitlements

As a learner with CLS you will be entitled to:

  • Respect at all times.
  • The right to be and feel safe at all times.
  • The right to be treated fairly and learn in a place that is free from discrimination, harassment or bullying.
  • Fair and prompt action by our staff to deal with any discriminatory incident.
  • A safe and pleasant learning environment with good facilities and appropriate resources for your course of study.
  • Clear and accessible communication with us.
  • Full and accurate information about our courses, including any entry requirements, the content and level of the course and what you can expect to learn.
  • Clear information on how much you will have to pay, any additional costs you can expect and what financial help you may be entitled to.
  • An individual learning plan that will enable you to chart your progress and achievements.
  • Help and support with any special learning requirements you may have.
  • A response to your particular requirements if you tell us about a disability.
  • Experienced and well-trained tutors, teaching to CLS quality standards in line with Ofsted requirements.
  • Prompt and constructive assessment on your progress throughout your course.
  • Impartial information and advice on your next steps in learning.
  • Notification of any changes to your class or programme to be given as quickly as possible.  Confidentiality of your personal records in accordance with the Data Protection Act.
  • The opportunity to give feedback on your course or training.
  • The opportunity to be involved in the development of our services.
  • Complaints to be handled quickly and sympathetically

Learner Responsibilities

As a learner with CLS you will be expected to:

  • Behave in a way that respects the needs of all others to teach, learn and work.
  • Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversify, Safeguarding and Prevent regulations.
  • Avoid any language or behaviour that others may find unkind, discriminatory or offensive.
  • Respect the property of KCC, of staff and of other learners.
  • Help us keep our buildings and equipment clean, tidy and safe and use our resources efficiently.
  • Pay all course fees, examination fees and other advertised charges on time.
  • Tell us if you have a disability that may affect your learning or using any of our services.
  • Attend classes or training regularly and notify us if you are unable to attend. *
  • Be on time, as lateness can disrupt the learning of others. *
  • Study to the best of your ability, participate as requested in learning activities and hand in set work on time. *
  • Complete all forms and other paperwork required by CLS and government funding agencies.
  • Participate in course feedback and review.
  • Inform us of your views of our services including any suggestions for improvements.

*We shall always make reasonable adjustments to these requirements if regular attendance and/or handing work in on time is difficult due to a disability

What do you think?

  • What you think is important to us.
  • We promise to deal with any complaints quickly.
  • We will listen to you and try to make things better.

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